Products purchased through our web shop will be sent to the delivery address indicated by the user once payment has been checked, the maximum delivery time is 1 month.
MMCL's delivery service is carried out in collaboration with various top market logistics operators. Orders will not be processed where PO boxes, hotels or where other non permanent addresses are given.
If you need to return a damaged, defective or incorrectly shipped product, we will absorb the shipping and collection costs. Shipping fees incurred by the customer will be refunded once product is received and meets all requirements for refunds.
MMCL will check all damaged, incorrect or defective products which are returned. If we do not consider that the product returned has a defect, is damaged or is incorrect, we reserve the right of billing you again as well as with any associated cost.
The garments need to be in perfect condition with their corresponding label.
Items must be returned in their original packaging to ensure they are adequately protected in transit.
MMCL will not refund for products incorrectly ordered by the customer but will work with the customer for adequate exchange. Customer is responsible for paying shipping both ways.
How to proceed with exchange or refund:
You must return or send to us the goods directly, without undue delay, and in any case, no later than within 14 calendar days. The deadline shall be fulfilled if you perform the return of the goods before the period has ended.
*Please clearly indicate the reason for the return or exchange so that we can proceed correctly. If the return is meant for a change of model, clearly indicate the new model and color requested, as well as if it is a change in size, please point out the new desired size.
* For refunds, clearly indicate the bank account number, credit card number or PayPal account so that we can do the refund correctly.
It is important for you to know that different credit, debit or other card issuers follow different processes and terms, operating with different deadlines. Although we will refund immediately (provided that the items returned fulfill the conditions set out below), reimbursement will be processed on your card or paid into your bank account within between three working days and two weeks. We recommend that you track the process of the refund with your card issuing entity.
We accept returns as long as the items are: new and unused, in sellable condition with all tags, with no marks of deodorant or of makeup and within its original packaging. If the items have been worn, they CANNOT be returned for hygienic reasons.
Refunds will be carried out using the original payment method. (Details on how to return your order can be found on the returns page on the customer service section). When returning items on which a discount or offer was applied, the discount or offer will not be applied if it has expired. The items will be returned to Addicted Dallas at your expense. We recommend that you use certified signed for mail and that you keep proof of shipping, since we cannot accept responsibility for items lost in transit.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of the return of these, depending on which condition is met first.